FAQ
How can I contact Lumenify?
You can reach us through our contact form, our customer service team will be happy to assist with any inquiries!
Do you ship worldwide?
Yes, we offer worldwide shipping.
Where do you ship from?
We ship from both Asia and the EU, ensuring efficient delivery to your location.
Can I change or cancel my order?
We aim to process orders as quickly as possible. Therefore, changes or cancellations must be requested within 12 hours of placing your order. After this period, requests may not be accommodated. However, you can return your order for a full refund once you receive it.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
Orders are processed from Monday to Friday, typically within 1-3 business days after the order is placed. Shipping will occur the day after processing. Please allow additional time during holidays or sales.
How long will it take to receive my order?
Due to high demand, please allow 2-4 weeks for your order to arrive.
What if I don't receive my order?
If your order does not arrive within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
The prices displayed on our site are in Euros (€) and do not include taxes. You may be responsible for customs duties, taxes, or other related fees once your order reaches its destination, as determined by your local customs office. These charges are your responsibility and are not covered by us. For further information, please contact your local customs office.
How do I return an item?
To return an item, please fill in our contact form.
What if I received a defective/incorrect/damaged item?
If you received an incorrect, missing, or defective item, please contact us with your order number, photos of the product, and any other relevant information. We will work to resolve the issue as quickly as possible.
When will I receive my refund?
Refunds are credited to your original payment method within 7-10 business days after we receive the returned item or process your cancellation. Please contact your card-issuing bank for further details on when the refund will post.